IDENTIFYING DATA 2018_19
Subject (*) COMMUNICATIONS AND INTERCULTURAL MANAGEMENT Code 16675105
Study programme
International Markets (2016)
 Cycle 2nd
Descriptors Credits Type Year Period
3 Compulsory First 1Q
Language
Anglès
Department Economics
Coordinator
CARTAÑÀ MIQUEL, NÚRIA
 E-mail nuria.cartana@urv.cat
Lecturers
CARTAÑÀ MIQUEL, NÚRIA
Web
General description and relevant information Communication is a process of social interaction that has effects in our relationships in the personal and professional field. In spite of its subjective dimension, the communicative process has been widely analyzed and theorized, so that we can establish theoretical parameters that serve as a starting point for an analysis of the general communicative process and for a better personal praxis. The subject aims to give relevance to the practical application of the communication focused on the business profile of the students of the master's degree. In the development of the subject, the question of interculturality will be especially taken into account and how the communicative process must adapt to culturally diverse contexts.

Competences
Type A Code Competences Specific
 A2 Develop professional abilities (leadership, negotiation, communication, etc.) which enable the student to perform tasks of coordinating teams in companies, institutions and public organisations or non-profit organisations operating within the international area.
 A5 Develop management skills and technical knowledge to manage the complexity of the reality of the international company in a socially and environmentally responsible manner.
Type B Code Competences Transversal
 CT3 Solve complex problems critically, creatively and innovatively in multidisciplinary contexts.
 CT4 Work in multidisciplinary teams and complex contexts.
 CT5 Communicate complex ideas effectively to all sorts of audiences.
 CT6 Develop skills to manage career development.
Type C Code Competences Nuclear

Learning outcomes
Type A Code Learning outcomes
 A2 Know and master the basic elements of both oral and non-verbal communication as well as multimedia to achieve a successful professional development in any activity related to social communication.
 A5 Awareness of the importance of intercultural aspects in communication and negotiation activities.
Type B Code Learning outcomes
 CT3 Solve complex problems critically, creatively and innovatively in multidisciplinary contexts.
 CT4 Work in multidisciplinary teams and complex contexts.
 CT5 Communicate complex ideas effectively to all sorts of audiences.
 CT6 Develop skills to manage career development.
Type C Code Learning outcomes

Contents
Topic Sub-topic
Elements involved in the communication.
Analysis of communication situations
Business communication
Verbal communication:
Writing (records, functionalities, use of language,…)
Oral (voice, tone, speed, intensity, use of language,…)
Non-verbal communication (kinesis, proxemics,…)
Intercultural characteristics in the business relations.

Planning
Methodologies  ::  Tests
  Competences (*) Class hours
 Hours outside the classroom
 (**) Total hours
Introductory activities
A2
A5
 1 0 1
Lecture
A2
A5
CT3
CT5
 10 15 25
Debates
A2
A5
CT3
CT4
CT5
CT6
 5 10 15
Presentations / oral communications
A2
A5
CT3
CT5
 8 15 23
Personal attention
1 0 1
 
Practical tests
A2
A5
CT3
CT4
CT5
 5 5 10
 
(*) On e-learning, hours of virtual attendance of the teacher.
(**) The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies
Methodologies
  Description
Introductory activities Course introduction.
Lecture Theoretical explanation of the content of the course.
Debates Collective argumentation on theoretical-practical cases
Presentations / oral communications Public presentations where the competences developed in the course are applied
Personal attention Tutorial sessions

Personalized attention
Description
E-mail nuria.cartana@urv.cat to clarify any doubt and/or make an appointment.

Assessment
Methodologies Competences Description Weight        
Debates
A2
A5
CT3
CT4
CT5
CT6
 Collective argumentation on theoretical-practical cases 10%
Presentations / oral communications
A2
A5
CT3
CT5
 Final public presentation where the competences developed in the course are applied 50%
Practical tests
A2
A5
CT3
CT4
CT5
 Resolution of cases proposed by the teacher. 40%
Others  
 
Other comments and second exam session

The second call will consist of a written exercise, with theoretical questions and the writing of a test, as well as a part of oral presentation on a practical case.

Sources of information

Basic John Thill, Courtland Bovee. , Excellence in Business Communication, , 12th Edition. May 2016. , Global Edition. Peason Books
Mary Munter, Lynn Hamilton. , Guide to Managerial Communication: Pearson New International Edition, 10th Edition. Aug 2013., Pearson Books
Richard M. Steers, Luciara Nardon, Carlos J. Sanchez-Runde. , Management across Cultures Developing Global Competencies., 3rd Edition. September 2016, Cambridge University Press
Brian Legget. , Persuasión: la clave del éxito en la comunicación para los negocios. , 2008. , Prentice Hall

* Neill, Conor; Mueck, Florian; Leggett, Brian O'Connor. Effective Evaluation of Spoken Communication: A checklist for evaluating speaker performance. 06/2010. IESE

 

*Neill, Conor; Leggett, Brian O'Connor, The Art of Persuasive Communications: Excellent Public Speaking. 03/2010. IESE
Complementary

Recommendations
(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.