IDENTIFYING DATA 2022_23
Subject (*) COMMUNICATIONS AND INTERCULTURAL MANAGEMENT Code 16675105
Study programme
International Markets (2016)
 Cycle 2nd
Descriptors Credits Type Year Period
3 Compulsory First 1Q
Language
Anglès
Department Economics
English and German Studies
Coordinator
MANEGRE , MARNI LYNNE
 E-mail marnilynne.manegre@urv.cat
Lecturers
MANEGRE , MARNI LYNNE
Web
General description and relevant information <p> Communication is a process of social interaction that has effects in our relationships in the personal and professional field. In spite of its subjective dimension, the communicative process has been widely analyzed and theorized, so that we can establish theoretical parameters that serve as a starting point for an analysis of the general communicative process and for a better personal praxis. The subject aims to give relevance to the practical application of the communication focused on the business profile of the students of the master's degree. In the development of the subject, the question of interculturality will be especially taken into account and how the communicative process must adapt to culturally diverse contexts. </p>

Competences
Type A Code Competences Specific
 A2 Develop professional abilities (leadership, negotiation, communication, etc.) which enable the student to perform tasks of coordinating teams in companies, institutions and public organisations or non-profit organisations operating within the international area.
 A5 Develop management skills and technical knowledge to manage the complexity of the reality of the international company in a socially and environmentally responsible manner.
Type B Code Competences Transversal
Type C Code Competences Nuclear

Learning outcomes
Type A Code Learning outcomes
 A2 Know and master the basic elements of both oral and non-verbal communication as well as multimedia to achieve a successful professional development in any activity related to social communication.
 A5 Awareness of the importance of intercultural aspects in communication and negotiation activities.
Type B Code Learning outcomes
Type C Code Learning outcomes

Contents
Topic Sub-topic
Intercultural Competence Understanding Intercultural Competence, Multiculturalism, and Hybrid Identities
Systemic and Structural Problems – Societal and In Office
Understanding cultural differences
English Language Differences Understanding the differences in orthography, vocabulary, and grammar between British and American English
Dealing with Sociolects and Dialects
Handling In-Office Relationships Managing a diverse group of people
Handling conflict when there is a cultural misunderstanding with management
Building relationships with colleagues
International Communications Handling international Conference Calls and emails
Business Presentations
Preparing for Business Travel
Networking
Handling Miscommunications

Planning
Methodologies  ::  Tests
  Competences (*) Class hours
 Hours outside the classroom
 (**) Total hours
Introductory activities
A2
A5
 1 0 1
Lecture
A2
A5
 20 35 55
Presentations / oral communications
A2
A5
 5 10 15
Assignments
A5
 1 0 1
Personal attention
A2
 1 0 1
 
Mixed tests
A2
A5
 2 0 2
 
(*) On e-learning, hours of virtual attendance of the teacher.
(**) The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies
Methodologies
  Description
Introductory activities Course presentation, cultural introductions.
Lecture Each lecture will introduce and discuss how to effectively manage communications in international offices. The classes will be interactive and will include both teacher-centric and student-centered.
Presentations / oral communications Students will be required to perform a group presentation in front of the class. Additionally, the students will be involved in group discussions and whole class discussions related to the topic.
Assignments Students will be required to do two written assignments.
Personal attention Students are welcome to discuss class-related issues with the instructor during her office hours

Personalized attention
Description

Students can arrange tutoring sessions with the instructor to discuss class-related issues. Prior notification via email is indispensable for the correct arrangement of tutoring sessions. 

Assessment
Methodologies Competences Description Weight        
Presentations / oral communications
A2
A5
 Each student will prepare and deliver a sales presentation to the class. 25%
Assignments
A5
 There will be 2 written assignements. Written Assignment 1: Explaining hybrid-identity.
Written Assignment 2: Situational questions .
40%
Mixed tests
A2
A5
 Final Exam - The exam will be on the final day of classes and will consist of multiple-choice, matching, and long answer questions based on the content covered in class. 35%
Others  
 
Other comments and second exam session

In the second call, students will have a single exam that will be worth 100% of the grade.


Sources of information

Basic Bourdieu, P., Language and symbolic power, 1991, Harvard University Press
Chimamanda Ngozi Adichi, The Danger of a Single Story, 2009, TedGlobal
Hudson, R. A., Sociolinguistics, 1996, Cambridge university press
Hoffman, E. and Verdooren, A., Diversity Competence: Cultures Don’t Meet, People Do, 2019, CABI

Dervin, F. (2012). Cultural identity, representation and othering. The Routledge handbook of language and intercultural communication, 2, 181 – 194.
Complementary

Recommendations

Subjects that are recommended to be taken simultaneously
NEGOTIATION TECHNIQUES/16675106
LEADERSHIP AND DECISION-MAKING/16675108

(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.