IDENTIFYING DATA 2012_13
Subject (*) COMMUNICATION AND HUMAN RELATIONS Code 20685118
Study programme
Chemical Engineering (2011)
 Cycle 2nd
Descriptors Credits Type Year Period
3 Compulsory First Only annual
Language
Anglès
Department Enginyeria Química
Coordinator
ALABART CÓRDOBA, JOAN RAMON
 E-mail joanramon.alabart@urv.cat
Lecturers
ALABART CÓRDOBA, JOAN RAMON
Web
General description and relevant information The "Interpersonal Communication" is a core competency in work and personal life. On the one hand, it helps us to meet our practical needs. Decide who will pick up the kids at school; claim that data we need to complete the report, to help our doctor make an accurate diagnosis, and so on. On the other hand, it is the means by which we create, build and maintain good relationships with others. We are happier when we feel connected to others when we are part of a community. Not surprisingly, one of our deepest needs of human beings is to belong. The ancient Greeks had it so clear that they knew that the worst punishment he could infringe upon a citizen was ostracism: the exile of his polis.

Competences
Type A Code Competences Specific
  Professional
  AP7 A2.3 Lead and technically and economically manage projects, installations, plants, companies and technological centres in the ambit of chemical engineering and related industrial sectors. (G3)
  AP12 A3.5 Lead and supervise all types of installation, process, system and service in the different industrial areas related to chemical engineering (I5).
  AP14 A4.1 Lead and organize companies and production and service systems by applying knowledge and abilities regarding industial organization, commercial strategy, planning and logistics, mercantile and labour legislation, and financial and costs accounting (P1).
  AP15 A4.2 Lead and manage the organization of work and human resources by applying criteria regarding industrial safety, quality management, occupation risk prevention, sustainability and environmental management (P2).
  AP16 A4.3 Manage research, development and technological innovation whilst ensuring the transfer of technology and taking into account property and patent rights (P3).
Type B Code Competences Transversal
  Professional
  BP1 B1.1 Communicate and discuss proposals and conclusions in a clear and unambiguous manner in specialized and non-specialized multilingual forums (G9).
  BP3 B2.1 Lead and define multidisciplinary teams that are able to make technical changes and address management needs in national and international contexts. (G8)
  BP4 B3.1 Work in a team with responsibilities shared among multidisciplinary, multilingual and multicultural teams.
  BP5 B4.1 Be able to learn autonomously in order to maintain and improve the competences pertaining to chemical engineering that enable continuous professional development. (G11)
  BP7 B5.2 Bring together knowledge, make judgements and take decisions on the basis of incomplete or limited knowledge whilst taking into account the social and ethical responsibilities of professional practice. (G7)
Type C Code Competences Nuclear
  Common
  CC1 Have an intermediate mastery of a foreign language, preferably English
  CC5 Be committed to ethics and social responsibility as citizens and professionals

Learning aims
Objectives Competences
Identify your listening blocks and improve your listening skills. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
BP7
 CC1
Assess your self-disclosure and improve it. AP7
AP12
AP14
AP15
AP16
 BP3
BP4
Make clear and complete statements about your inner experience. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
Be aware of and understand non-verbal cues. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
 CC5
Recognize your own and others' hidden agendas. AP7
AP12
AP14
AP15
AP16
 BP3
BP4
Apply transactional analysis to improve your communications. AP7
AP12
AP14
AP15
AP16
 BP3
BP4
 CC5
Explore and expand personal models. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
BP7
Improve your assertiveness skill. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
 CC5
Employ fair fighting with intimates. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
 CC5
Use validation strategies in conflict situations. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
 CC5
Enhance negotiation skills. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
Be aware of and test first impressions. AP7
AP12
AP14
AP15
AP16
 BP3
BP4
Break the ice and make conversation with the people who attract you. AP7
AP12
AP14
AP15
AP16
 BP3
BP4
BP5
Influence others. AP7
AP12
AP14
AP15
AP16
 BP1
BP3
BP4
 CC5

Contents
Topic Sub-topic
Basic skills. Listening.
Self-disclosure.
Expressing.
Advanced skills. Body language.
Paralanguage and metamessages.
Hiden agendas.
Transactional analysis.
Clarifying language.
Conflict skills. Assertiveness training.
Fair fighting.
Validation strategies.
Negotiation.
Social skills. Prejudgment.
Making contact.
Influencing others.
Inspiring others.

Planning
Methodologies  ::  Tests
  Competences (*) Class hours Hours outside the classroom (**) Total hours
Introductory activities
1 1.5 2.5
 
Lecture
8 12 20
Project proposal
12 20 32
Debates
5 10 15
Presentations / expositions
1 0 1
 
Personal tuition
1 1.5 2.5
 
Mixed tests
3 0 3
 
(*) On e-learning, hours of virtual attendance of the teacher.
(**) The information in the planning table is for guidance only and does not take into account the heterogeneity of the students.

Methodologies
Methodologies
  Description
Introductory activities Simulation to appreciate the importance of interpersonal communication to team effectiveness.
Lecture Introduction of the topics of the program by the instructor.
Project proposal Observation and coaching of instructors that act as technical coaches in the integrated design projects of the Chemical Engineering program.
Debates Debates based on a few topics of the program and driven by students.
Presentations / expositions Oral presentation of projects' results.
Personal tuition

Personalized attention
 
Personal tuition
Project proposal
Description
It is strongly recommended that students check their findings periodically with the help of the instructor and other people who will support the project from the School.

Assessment
  Description Weight
Project proposal Final report 35%
Presentations / expositions Oral presentation of projects' results 15%
Mixed tests Test 50%
 
Other comments and second exam session

Sources of information

Basic Matthew McKay; Martha Davis; Patrick Fanning, Messages: The Communications Skills Book, 3rd edition, 2009, New Harbinger Publications

Complementary Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler, Crucial Conversations: Tools for Talking When Stakes Are High, 1st edition, 2002, McGraw-Hill
Marshall B. Rosenberg, Nonviolent Communication: A Language of Life, 2nd edition, 2003, PuddleDancer Press
Martha Davis; Kim Paleg; Patrick Fanning, The Messages Workbook: Powerful Strategies for Effective Communication at Work & Home, 1st edition, 2004, New Harbinger Publications

Recommendations

Subjects that continue the syllabus
TEAM LEADERSHIP/20685119


(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.