IDENTIFYING DATA 2013_14
Subject (*) COMMUNICATION AND HUMAN RELATIONS Code 20685118
Study programme
Chemical Engineering (2011)
 Cycle 2nd
Descriptors Credits Type Year Period
3 Compulsory First Only annual
Language
Anglès
Department Chemical Engineering
Coordinator
ALABART CÓRDOBA, JOAN RAMON
 E-mail joanramon.alabart@urv.cat
Lecturers
ALABART CÓRDOBA, JOAN RAMON
Web
General description and relevant information The "Interpersonal Communication" is a core competency in work and personal life. On the one hand, it helps us to meet our practical needs. Decide who will pick up the kids at school; claim that data we need to complete the report, to help our doctor make an accurate diagnosis, and so on. On the other hand, it is the means by which we create, build and maintain good relationships with others. We are happier when we feel connected to others when we are part of a community. Not surprisingly, one of our deepest needs of human beings is to belong. The ancient Greeks had it so clear that they knew that the worst punishment he could infringe upon a citizen was ostracism: the exile of his polis.
Because of the termination of the course you are studying, this subject is driven by tutorship. For more information, read the professor's meeting timetable.

Contents
Topic Sub-topic
Basic skills. Listening.
Self-disclosure.
Expressing.
Advanced skills. Body language.
Paralanguage and metamessages.
Hiden agendas.
Transactional analysis.
Clarifying language.
Conflict skills. Assertiveness training.
Fair fighting.
Validation strategies.
Negotiation.
Social skills. Prejudgment.
Making contact.
Influencing others.
Inspiring others.

Personalized attention
Description
It is strongly recommended that students check their findings periodically with the help of the instructor and other people who will support the project from the School.

Assessment
 
Other comments and second exam session

Sources of information
Basic Matthew McKay; Martha Davis; Patrick Fanning, Messages: The Communications Skills Book, 3rd edition, 2009, New Harbinger Publications

Complementary Kerry Patterson; Joseph Grenny; Ron McMillan; Al Switzler, Crucial Conversations: Tools for Talking When Stakes Are High, 1st edition, 2002, McGraw-Hill
Marshall B. Rosenberg, Nonviolent Communication: A Language of Life, 2nd edition, 2003, PuddleDancer Press
Martha Davis; Kim Paleg; Patrick Fanning, The Messages Workbook: Powerful Strategies for Effective Communication at Work & Home, 1st edition, 2004, New Harbinger Publications

(*)The teaching guide is the document in which the URV publishes the information about all its courses. It is a public document and cannot be modified. Only in exceptional cases can it be revised by the competent agent or duly revised so that it is in line with current legislation.